Posted in CRM, Social Business, SugarCRM, cloud computing, social CRM, social media, web 2.0 on Mar 11th, 2010 No Comments »
Well, maybe the title is a bit misleading. The title of this post describes the results of my monthly poll for February (on hiatus this month as I’ll be primarily be using all of my social media mettle to get as many of my analyst, press, users, parts etc. in my universe to come together [...]
Posted in CRM, Conferences, SugarCRM, social CRM, social media, twitter, web 2.0 on Mar 2nd, 2010 3 Comments »
First, please allow me to introduce myself; Mitch Lieberman here, making a guest appearance on CRM Outsiders. Some of you may know me already, and for some I am an unknown. I do lots of different things for SugarCRM, among them is to beat up the regular author of this blog, asking him to write [...]
Posted in Application Design, CRM, social CRM, social media, twitter, web 2.0 on Feb 24th, 2010 1 Comment »
I just had a series of great calls with analysts today, including the always erudite Denis Pombriant. And I also met with the founders of a cool new company called BeRelevant. Both these meetings got me thinking, as usual.
Denis and I had a great talk about getting back to the business value of CRM – [...]
Posted in Application Design, CRM, SugarCRM, cloud computing, salesforce.com, social CRM, social media, twitter, web 2.0 on Feb 17th, 2010 6 Comments »
I am supposed to be finishing up a slide deck for a conference speech I am giving (which was due on Friday) and also extending invites to customers for SugarCon (maybe if some of you readers register I can kill at least two birds here – please?). But in my usual scatterbrained manner I was [...]
Posted in CRM, SugarCRM, social CRM, social media, web 2.0 on Feb 5th, 2010 2 Comments »
I have been reading a lot of Esteban Kolsky’s writing these days. And not just because he is going to be participating in the social media track at SugarCon this year.
Esteban makes a lot of great points about how concepts like Enterprise 2.0 bleed into a total Social CRM – or really any “customer-centric” company [...]
Posted in Apple, Application Design, CRM, Google, Mobile, Open Source, SaaS, SugarCRM, cloud computing, social CRM, social media, twitter, web 2.0 on Jan 25th, 2010 No Comments »
I had an interesting Twitter exchange today with analyst turned social guru Esteban Kolsky. (If you’re not already following him – do so now) I asked the twitterverse what they felt the possibility of “the browser as the desktop” -thinking about how cloud-based software makes desktop operating systems (at least anything heavy) nearly obsolete.
Think about [...]
Posted in CRM, Conferences, SugarCRM, cloud computing, social CRM, social media, web 2.0 on Jan 11th, 2010 No Comments »
It is already shaping up to be a crazy week here at Sugar HQ. All employees are in town for a week of meetings – as we prepare to continue our record growth into 2010.
So, needless to say – this week will be a quiet one for Outsiders. Speaking of Outsiders, the blog was named [...]
Posted in CRM, Microsoft, SugarCRM, salesforce.com, social CRM, social media, twitter, web 2.0 on Jan 6th, 2010 1 Comment »
In my latest Outsiders monthly poll I asked the blog readership and the Twitterverse at large what NON-CRM system they are most using in their organizations. Here was the breakout:
43% – Email/Spreadsheets
22% – Online data Service (Hoover’s, InsideView, Jigsaw etc.)
18% – Social Network (Facebook, LinkedIn)
12% – Twitter
4% – Other
OK, this tells me a few things. [...]
Posted in CRM, social CRM, social media, twitter, web 2.0 on Jan 4th, 2010 1 Comment »
As the NFL playoffs begin, another sports weekend phenomenon is about to begin: the steady ramping up of new commercial spots for beer, snacks, cars, etc. This of course leads up to the ultimate festival of 30 second bliss: the Super Bowl commercial.
In this economy, companies have to think long and hard on the value [...]
Posted in CRM, SugarCRM, social CRM, social media, twitter, web 2.0 on Dec 2nd, 2009 No Comments »
I have been posting monthly polls on the blog and through Tweetpoll. Last month I asked readers about their social media engagement strategies.
Now, it may seem a bit like using a stacked deck in using social media like blogs and Twitter to ask about social CRM strategies…however the results were pretty varied.
Surprisingly, one quarter of [...]
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