Posted in CRM, SugarCRM, social media, web 2.0 on Nov 25th, 2008 No Comments »
I have to admit I am still trying to find the appeal of the generic use of Twitter (my tweet name - if that’s what they call it - is still mschneider718 by the way). I like how easy it is to blog a sentence or two and send it out to the world…but unless […]
Posted in Google, SugarCRM, web 2.0 on Nov 20th, 2008 1 Comment »
Just noticed that Google has added Themes to Gmail - allowing users to choose color schemes for their email interface apart from the usual standard setup.
When SugarCRM first brought the idea of themes into its product a couple years ago, I thought (as an analyst at the time) “Who cares?”
I was an idiot.
Themes allow users […]
Posted in Application Design, CRM, Google, SugarCRM, web 2.0 on Nov 18th, 2008 No Comments »
I remember a job I had as a journalist - right out of grad school. The publishers/owners of the magazine I was editing were “old school” guys. I mean, they didn’t have a web site until 2002 - seriously. So, when I asked them early on in my tenure how to reach them via IM […]
Posted in CRM, SugarCRM, social media, web 2.0 on Nov 13th, 2008 No Comments »
I wanted to follow up on Colin’s post, for two reasons. One, this is a topic near and dear to me. And secondly, my Bloglines reader is not working so I haven’t been able to scan the blogosphere effectively enough to think of anything else to write about. Just kidding…maybe.
In 2005 I co-authored a long […]
Posted in Mobile, web 2.0 on Nov 12th, 2008 No Comments »
In the last year I’ve taken note of emerging technologies that are driving the concept of Internet-based selling, and that spell the demise of the large, enterprise-size sales forces. Current economic conditions will only hasten this process, as businesses look to cut travel expenses and work budget-cutting processes and technologies into the way they interact […]
Posted in Application Design, SugarCRM, social media, web 2.0 on Nov 7th, 2008 No Comments »
After I put together my last post yesterday on my take on where social CRM investments should lie, I had a great talk with Tim Hickernell, and analyst with Info-Tech research who has long been covering collaborative CRM and related topics.
We started talking about the Facebook/LinkedIn dilemma and Tim brought up a good point, which […]
Posted in web 2.0 on Oct 31st, 2008 No Comments »
I came across a report by analyst firm T3i that details a drop off in unified communications (UC) technology spending thanks to the current state of the U.S. economy.
In many ways, UC technology parallels the Web 2.0 market – it’s new, it’s hot, it’s flashy. Plenty of IT departments bought into this consumer-based technology before […]
Posted in CRM, web 2.0 on Oct 27th, 2008 No Comments »
A came across this article detailing a new Forrester report about B2B businesses still hesitant to leverage social media and Web 2.0-related technologies for their CRM and marketing initiatives.
Among the many reasons cited in the report for low adoption, Forrester found that many respondents feel that measurable value will not come immediately from leveraging Web […]
Posted in CRM, web 2.0 on Oct 21st, 2008 No Comments »
I had an email discussion with a former colleague of mine at CRM magazine yesterday about Web 2.0, mobility and CRM. The discussion touched upon some points that parrelled some of the topics I discussed in a blog last week about Web 2.0 and advertising.
To me, it seems the mobility space is both exciting and […]
Posted in web 2.0 on Oct 16th, 2008 No Comments »
It’s funny how certain mediums won’t ever die.
Thanks to Web 2.0 and some of the concepts surrounding viral marketing, radio, which many had left for dead due to declining advertising rates, has received a breathe of fresh air. According to an article in today’s Wall Street Journal, online radio advertising is rising at a double-digit […]
