Posted in CRM, SugarCRM on Aug 19th, 2009 No Comments »
The promise of CRM for the sales departments of the world has been widely chronicled…greater visibility, centralized views into customer/prospect data, etc. Customer support is the same scenario – single views into account and case history increase time to solve, and knowledge tools speed resolution times etc. Marketing – however – is still the last [...]
Posted in CRM on Jul 31st, 2009 1 Comment »
I was happy to hear of IBM’s acquisition of predictive analytics player SPSS for $1.2 billion, as it’s a healthy sign for the CRM market for two reasons. First it shows that the technology sector in general is still flush with cash despite the downturn, and thus, have shown the ability to consummate acquisitions. Secondly, [...]
Posted in cloud computing, CRM, SaaS on Jul 15th, 2009 No Comments »
In its annual CRM market share report, Gartner found that despite the current economic state we find ourselves in, CRM market revenue grew 12.5% in 2008, driven primarily by on-demand software and analytics packages. It’s a good sign, adn one that points to businesses reasserting their value in current customers during a time when purchasing [...]
Posted in social media, web 2.0 on Mar 18th, 2009 No Comments »
Want to know who is talking about you or your brand out there on Twitter? Want to get beyond Tweet Deck? Like pretty visualizations? Here is a great list, at Mashable, showing some cool Twitter visualization tools. My favorite? Twitterthoughts, as it enables a little more complex trend charting and reporting on what is being [...]
Posted in CRM, social media, SugarCRM, web 2.0 on Nov 13th, 2008 No Comments »
I wanted to follow up on Colin’s post, for two reasons. One, this is a topic near and dear to me. And secondly, my Bloglines reader is not working so I haven’t been able to scan the blogosphere effectively enough to think of anything else to write about. Just kidding…maybe. In 2005 I co-authored a [...]
Posted in CRM on Jun 12th, 2008 No Comments »
I came across a study recently released by AMI Partners that suggests business intelligence (BI) tools have a higher adoption rate among small businesses than their medium-sized counterparts. The study raised some interesting points, namely that BI is being adopted among small businesses at a faster rate then their medium-sized counterparts, and that the software [...]
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