Posted in cloud computing, CRM, social CRM, SugarCRM on May 4th, 2011 No Comments »
The Royal Wedding of HRH Prince William and Kate Middleton on Friday 29th April 2011 was the first Royal Wedding streamed live across the world via the Internet and not only made National and International history, but also set and broke a good few records in the process. With so much emphasis and attention being [...]
Posted in CRM, Information Technology on Jul 12th, 2010 10 Comments »
I know the subject line sounds kind of creepy. But, Co-conspirator Martin Schneider wrote a few weeks ago “What is ITs role in the Social CRM Revolution” and I could not help myself. Then, on this bright and sunny Monday morning, I see a post by Irving Wladawsky-Berger, where he tackles the topic of “IT [...]
Posted in Application Design, cloud computing, CRM, salesforce.com, social CRM on Mar 10th, 2010 No Comments »
I have been guest posting here on Outsiders for only a short time. After this post, one may wonder whether I will be invited back for more, or not. So, I will quickly get to the point. Two things happened during this past week which drove me to write this post. Marc Benioff wrote a [...]
Posted in CRM, Open Source, SaaS, salesforce.com, social CRM, social media, SugarCRM, twitter on Nov 19th, 2009 2 Comments »
Wow. That is all I can say. When we first thought up the idea of spoofing Marc Benioff’s latest tome – we really did not think that the prank would generate this much press. Nor did we think it would be one of the most talked about spectacles at Dreamforce. Even Newsweek covered the guerrilla [...]
Posted in Application Design, cloud computing, CRM, Open Source on Aug 28th, 2009 1 Comment »
In speaking with prospecting customers and partners at CRM Evolution 2009, it’s never been more apparent to me that the days of large CRM/ERP/SCM suite deployments are steadily coming to an end. Nearly every prospect, both large, name-brand enterprises down to small businesses that we spoke to were looking to purchase a CRM application and [...]
Posted in Application Design, cloud computing, CRM on Aug 13th, 2009 1 Comment »
I came across this column from the Sunday New York Times by Randall Stross detailing his and Tom Siebel’s take on the slowing of IT spending. To Stross’ credit, he remarks that Tom Siebel “may well be wrong,” but like many who attempt to measure this market, Stross makes the mistake of lumping all spending [...]
Posted in cloud computing on Aug 12th, 2009 No Comments »
I’m here in San Francisco checking out the OpenSource World, Cloud Expo and Next Generation Data Center combined events…good crowd of some familiar and new faces. One of the most interesting sessions was focused on BI in the Cloud. The session was around Business Intelligence (BI) in the cloud, and was presented mainly by the [...]
Posted in cloud computing, CRM, SaaS on Aug 12th, 2009 1 Comment »
A conversation with a partner that’s reselling our products both in the on-demand and on-premise models unearthed some interesting comments surrounding some of the technical difficulties with deploying SaaS. For years I’ve heard of SaaS’ innate ability to deploy CRM applications with almost no involvement from IT. But when you boil it down, being able [...]
Posted in cloud computing, CRM, Open Source, SaaS, web 2.0 on Aug 10th, 2009 No Comments »
I’ve been reading a lot lately about upgrades and product enhancements from the likes of Oracle, Salesforce.com and others. During a down economy, the pressure only increases to realize ROI after making an upgrade, and for enterprises running legacy CRM applications, weighing that decision can be a tough one. It’s a no-brainer, but CRM initiatives [...]
Posted in cloud computing, CRM, SaaS on Aug 5th, 2009 No Comments »
People have been stressing user adoption and role-based access for CRM for decades, but with cloud computing, I think the traditional human-driven procurement process is being turned on its head. While the change to this more self-service – driven model can bring increased agility and efficiency to an organization, there’s a fallout on how these [...]
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